Welcome to PolishedCoutureO.com (hereinafter referred to as the “Website”). To ensure that you have the best experience when using this Website, please read the following terms of question carefully. These terms apply to all activities when you ask questions or seek help on the Website.
- How to ask questions
Online form: You can submit questions or feedback through the online form provided on our Website. Please provide accurate contact information and detailed description of the problem so that we can help you faster.
Email: You can send your questions to maxwellkerr@polishedcoutureo.com. Please include your question, order number (if applicable) and other relevant information in the email so that we can effectively handle your request.
Phone: We provide a customer service phone number 6202688814, you can call this number during our service hours to communicate directly with a customer service representative. - Processing time
Response time: We will handle your question as soon as possible. Generally, we will respond within 1-2 business days after receiving the request. The processing time may vary depending on the complexity of the problem or peak period.
Urgent issues: In case of urgent issues or emergencies, please indicate “urgent” when contacting us so that we can give priority. - Information requirements
Detailed description: In order to solve your problem accurately and quickly, please provide as much detailed information as possible, including order number, problem description, relevant screenshots, etc.
Update information: If your contact information or problem details change, please update the relevant information in a timely manner to ensure that we can smoothly process your request. - Privacy protection
Information confidentiality: We are committed to protecting your personal information. The information you provide when raising a question will be processed in accordance with our privacy policy. All information is only used to process your request and will not be disclosed to unauthorized third parties.
Data security: We take reasonable security measures to protect your data, but cannot guarantee absolute security during Internet transmission. - Problem handling
Feedback and complaints: If you are dissatisfied with our service or handling results, please provide feedback or complaints through the above methods. We will take your opinions seriously and work hard to improve our services.
Solution: We will try our best to provide you with a satisfactory solution. For problems that cannot be solved, we will inform you of the handling status and possible next steps. - Modification of terms
Terms update: We may update this issue terms from time to time. The updated terms will be posted on the website and take effect immediately. Please check regularly for the latest information.
Online Form: Visit the Contact Us page on our website.
Thank you for choosing PolishedCoutureO.com, we look forward to providing you with quality services and solutions.