Welcome to PolishedCoutureO.com (hereinafter referred to as the “Site”). To ensure that your shopping experience is pleasant, please read our refund terms carefully before purchasing. The following terms apply to all refund requests.

  1. Refund Terms
    Return Time: You can apply for a return within 30 days from the date you received the product. Return requests after 30 days will not be accepted.
    Item Condition: Returned items must be in original condition, including all tags, packaging and accessories. Items should be unused, unwashed and undamaged.
    Order Issues: If the return is due to product quality problems or wrong products, we will bear the relevant shipping costs. In other cases, the return shipping costs are borne by the customer.
  2. Refund Process
    Return Request: Please send a return request email to maxwellkerr@polishedcoutureo.com, providing the order number, reason for return and relevant photos (if applicable).
    Return Confirmation: After we receive your return request, we will confirm the return and provide the return address via email. Please make sure to send the item back using a trackable postal service.
    Refund Processing: Once we receive and inspect the returned merchandise, refunds are typically processed within 5-7 business days. Refunds will be made to the original form of payment, which may include a credit card, debit card, or other payment method.
  3. Refund Amount
    Full Refund: Items eligible for return will be refunded in full, including the price of the item and the original shipping fee (if applicable).
    Partial Refund: If the item is obviously used or is not eligible for return, we may adjust the refund amount based on the condition of the item.
  4. Return Address
    Please send your return to the following address:
    1309 BIRCH ST
    EUDORA, KS, 66025

Note: Before sending your item back, please make sure you have received a return confirmation via email.

  1. Changes to Refund Terms
    We may update these Refund Terms from time to time. The updated terms will be posted on the website and will be effective immediately. Please check back regularly for the latest information.

Thank you for choosing PolishedCoutureO.com. We are committed to providing you with excellent service and ensuring that your refund request is properly processed.